About Me

I am an IT Service Manager with eleven years of professional experience. I consider myself a strategic, organized and, reliable leader.

Having worked closely with CIO’s and CEO’s I am confident influencing business-critical decisions, offering credible advice and challenging executives to embrace digital transformation.

While much of my expertise is based on ServiceNow and BMC Remedy platforms, I have proven my ability to integrate solutions with a range of custom applications, 3rd party products, tools and systems.

My ITIL, DevOps and Scrum qualifications have given me the skills to manage fast-paced teams and set clear standards for the SDLC.

Download Resume (ENG)

Download Resume (SPA)

Areas of Expertise

90

Project Governance

80

Agile Frameworks

75

Sales & Presales

95

IT Service Management

80

IT Business Management

60

IT Operation Management

Some Stats

14

Happy Customers

4

Overseas Projects

11

Years of Experience

Experience

  • May 2019
    -
    Present

    Platformation NL

    (Netherlands)

    IT Service Manager

    Leading multiple ServiceNow projects as project manager and solution architect and working within multicultural and high-performance development teams.

  • Apr 2018
    -
    Apr 2019

    Deloitte Consulting S.L.U.

    (Spain)

    IT Service Manager

    Helping Technology Strategy & Architecture business unit on their expansion within ServiceNow in Spain.

  • Jun 2015
    -
    Mar 2018

    Devoteam Fringes S.A.

    (Spain)

    IT Service Manager

    Worked in multiple customers as project manager, solution architect and presales solution consultant on projects related with BMC and ServiceNow platforms.

  • Jul 2014
    -
    Jun 2015

    Quintica (PTY) LTD

    (United Kingdom)

    ITSM Solution Architect

    Assesment and design of an ITSM solution for a large telecomunications company from UK based on BMC Remedy platform.

  • Apr 2009
    -
    Jul 2014

    REM Solutions & Devoteam Fringes S.A.

    (Spain)

    ITSM Consultant

    Initially joining the company as a trainee and since then I have developed my skills as project manager and solution architect thanks to the experience I gathered thorugh all the projects and customers I have worked with.

References

I have worked very closely with Pedro during several years in Devoteam Fringes. Pedro has excelled in his role, he produces a high volume of work while consistently maintaining high standards of quality. Proactive and participative, he takes initiative to go beyond the expected parameters of his job and he has a lot of technical knowledge on different technologies. Enrique Gonzalez Herraez (Senior Manager at Deloitte España)
Pedro did an excellent job during his period in Quintica. He is well organized, can work independently, and is able to follow through to ensure that the job gets done. Jose Luis Sanchez Cano Mora (Technical Project Manager at Baker Hughes)

Contact

+34 617 007 743

pedro.menchero@gmail.com